Terms of Service

Last update: March, 2014

Please read all of the following terms and conditions of service for this web site ("TOS") before using this site. By continuing to access, link to, or use this site, or any service on this site, you signify your acceptance of the TOS. Progamex reserves the right to amend, remove, or add to the TOS at any time. Such modifications shall be effective immediately. Accordingly, please continue to review the TOS whenever accessing, linking to, or using this site. Your access, link to, or use of the site, or any service on this site, after the posting of modifications to the TOS will constitute your acceptance of the TOS, as modified. If, at any time, you do not wish to accept the TOS, you may not access, link to, or use the site. Any terms and conditions proposed by you which are in addition to or which conflict with the TOS are expressly rejected by progamex and shall be of no force or effect.

General Terms

  • Violation of ProGameX's Terms of Service may get your account blocked permanently.
  • Master will be able to withdraw their revenues from blocked accounts after a safety period of 45 to 90 days, depending on the reason, from the day of the last cleared payment received in their account and subject to ProGameX’s approval.
  • Disputes should be handled using ProGameX customer support.
  • ProGameX reserves the right to put any account on hold or permanently cancel accounts due to breach of these terms or any illegal or inappropriate use of the site or services. Users with accounts on hold will not be able to use pay services on ProGameX.
  • ProGameX may make changes to its Terms of Service from time to time. When these changes are made, ProGameX will make a new copy of the terms of service available on this page.
  • You understand and agree that if you use ProGameX after the date on which the Terms of Service have changed, ProGameX will treat your use as acceptance of the updated Terms of Service.

Disputes

  • We encourage our users to try and settle conflicts amongst themselves. If for any reason this fails, users can contact ProGameX's customer support department for assistance.
  • ProGameX will not refund payments made for pay services back to PayPal. Funds from order refunds are returned to the player’s balance and are available for future purchases on ProGameX.

Ownership and Limitations

Ownership and limitations: unless clearly stated otherwise in the Deal description text, when the work is delivered, the player is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the master and the master waives any and all moral rights therein.

Masters confirm that whatever information they receive from the player, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the player.

Furthermore, users (both players and masters) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to ProGameX, including texts, photos, videos, usernames, user photos, user videos and any other information, may be used by ProGameX for no consideration for marketing and/or other purposes.

We wish to remind that ProGameX.com's content is based on User Generated Content (UGC). ProGameX does not check user uploaded/created content for violations of copyrights, trademarks or other rights. We invite everyone to report suspected violations together with proof of ownership. Reported violating content will be removed. Furthermore, ProGameX is not responsible for the content, quality or the level of service provided by the Masters. We provide no warranty with respect to the deals, their delivery, and any communications between players and masters. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate deals.

By offering a service, the master undertakes that he has sufficient permissions, rights and/or licenses to provide, sell or resell the service that they offer on ProGameX.

Masters advertising their deals online must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the deal and may lead to the suspension of master's account

Masters

Basics

  • Each deal you sell and successfully deliver, accredits your account with the revenue from which ProGameX commision is deducted.
  • Players pay ProGameX for orders in advance.
  • ProGameX accredits masters once an order is completed. See “Work Delivery & Communications” below for a definition of a completed order.
  • Masters may withdraw their revenues using one of ProGameX’s withdrawal options.
  • If a deal is cancelled (for any reason), the payment funds will be returned to the player.
  • Masters may withdraw their revenues to their PayPal account, according to the terms specified below.
  • The master’s rating is calculated based on a number of factors, including feedback received from players, amount of deals and cancelled deals.

Master Statuses

  • ProGameX is all about helping masters leverage their skills. We seek to empower top performing masters with helpful tools to grow their business, turning ProGameX into their main source of income.
  • Masters who invest in self-promotion consistently gain great customer satisfaction. And, if they deliver on time and maintain high quality and ratings, they will gain new chances with special opportunities, benefits, and tools that come with it.

Grandmasters

  • Grandmasters are chosen manually by ProGameX moderators from the list of the masters based on a list of criteria, including seniority, volume of sales, an extremely high rating, exceptional customer care and community leadership. Grandmasters gain access to more extensive features, including exclusive access to beta features and VIP support.

Handling Orders

  • When a player buys a deal, the master is notified by email.
  • Masters are required to meet the time they specified when creating their deal. Failing to do so will allow the player to cancel the order and may harm the master’s rating.
  • Both players and masters have the option to cancel an order by mutual agreement. Excessive cancellations, of any type, have a negative effect on Master’s eligibility.
  • Unanswered mutual cancellation requests will automatically be accepted after 48 hours, while reducing the non-responding user's rating.
  • A Master may cancel an order without the player’s consent at any given moment (Force Cancellation). However, this will have a negative effect on the master's rating.

Staying out of Trouble

  • To protect our users' privacy, user identities should be kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details (other than your name) is not permitted.
  • All communications, information and file exchanges must be performed exclusively using ProGameX messaging system.
  • Posting or sending adult, illegal, rude, abusive, improper, copyright protected, promotional, spam, violent, nonsense or any uncool stuff is strictly prohibited. Doing so will get your account blocked permanently.

Work Delivery & Communications

  • You are responsible for scanning all traffic for viruses and malware. ProGameX will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
  • Masters must deliver proof of work using the Deliver Completed Work button (located on Master’s profile page under Events).
  • Responding and posting a review: Once work is delivered, the player has three days to respond and post a review. If no response is provided within the respond time, the order will be considered completed.

Withdrawing Revenues

  • To withdraw your revenues, you must have an account with at least one of ProGameX withdrawal providers.
  • Your ProGameX profile can be associated with only one account from each ProGameX withdrawal provider. A withdrawal provider account can be associated with only one ProGameX profile. ProGameX can ask a master to provide a copy of his personal identification documents to follow anti-money laundering regulations.
  • Revenues are only made available for withdrawal after a safety clearance period of 14 days.
  • Withdrawal fees vary depending on the withdrawal provider / method.
  • Withdrawals are final and cannot be undone. We will not be able to refund or change this process once it has begun.

Players

Ordering

  • Deals may be purchased using a PayPal in certain countries.
  • Once payment is confirmed, your order will be created.
  • If you have a positive balance of $1 or more in your account, it will be applied automatically to your next order.
  • As a player, your identity is kept anonymous at all times. To protect your privacy, avoid requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact information.
  • You may not offer masters to pay, or make payment using any method other than through the ProGameX.com site.
  • You may not pay other users directly using their PayPal account. In case you have been asked to use an alternative payment method, please report it immediately here.
  • Avoid filing a dispute or reversing a payment through PayPal or your bank. Doing so may get your account suspended.
  • In case of a problem, always try and work things out with your master. If you need further assistance, contact our customer support.
  • Order cancellations (when eligible) can be performed by customer support only up to a period of 5 days from order completion date. We will not be able to cancel orders after that time.

Linking and framing terms and conditions

YOU MAY NOT LINK TO OR FRAME THIS WEB SITE, OR ANY PORTION THEREOF, EXCEPT AS PROVIDED HEREIN.

Restrictions on Linking to this Web Site.

Without limiting other provisions contained in our TOS, you may include a link(s) on your Web site to ProGameX.com's publicly accessible Web pages (i.e., any Web page which does not require a login and password and/or restrict access). You may not link to ProGameX.com any site containing an inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information that violates any applicable intellectual property, proprietary, privacy or publicity rights.

Restrictions on Framing Activities.

ProGameX is concerned about the integrity of this Web site when it is accessed in a manner solely determined by third parties or viewed in a setting solely created by third parties. Specifically, ProGameX is concerned with activities such as bringing up or presenting content of this Web site within another Web site ("framing"). In this regard, without limiting the provisions contained in our TOS, you may not frame any Web page from ProGameX.com, except with our express written permission. Further, you may not archive, cache, or mirror any ProGameX.com Web page or portions of a Web page. If you would like to use, reprint, frame, or redistribute any ProGameX.com content other than as permitted herein, you must request permission from ProGameX by writing to FEEDBACK. Please include: (a) your name, e-mail address, and telephone number; (b) the name of your company; (c) the Web site address(es) where the proposed use will occur; and (d) specific details about the contemplated linking or framing activities, including the content or Web page(s) of this Web site which you would like to use.


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